AON policies only - policies starting "ET/AON..." and your policy was purchased on or after the 14th January 2006

It is important that in the event that you need to contact the medical emergency you must quote Optimum and your policy number ET/AON (followed by your number)

Should a serious medical problem arise you must contact our emergency service provider FirstAssist Emergency Service (FIAS) immediately on one of the numbers below. FirstAssist Emergency Service provides immediate help in the event of illness or injury arising outside the United Kingdom and provides a 24 hour multi-lingual emergency service 365 days per year.

Should a serious medical problem arise you must contact FIAS immediately

TEL: UK 020 (+44 20 outside the UK) 8763 3291
FAX: UK 020 (+44 20 outside the UK) 8763 3035
Email: International.ops@firstassist.co.uk

When an insured person calls upon the services of FirstAssist Emergency Service it is a condition of service that FirstAssist Emergency Service shall be responsible for all decisions on the most suitable and reasonable solution to any medical problem. The service includes, where necessary:

1. Multi-lingual assistance with hospitals and doctors.
2. Repatriation arrangements by escort by a medical attendant.
3. Travel arrangements for other members of your party or immediate relative.
4. On arrival in the United Kingdom, an ambulance service to hospital or home.

NOTE: FAILURE TO CONTACT THE ASSISTANCE COMPANY MAY RESULT IN A CLAIM BEING INVALID.