Emergency Medical Assistance
IMPORTANT: As of 17th June 2010, Essential Travel's insurance policies will be underwritten by White Horse Insurance Ireland Limited. Existing policies booked before this date will have been underwritten by AXA and customers are asked to contact AXA directly for any claims or medical assistance.
If your number begins with ET AXA please click here for help with AXA claims.
If your number begins with 2063/ please click here for White Horse claim information.
White Horse Insurance
If you have purchased travel insurance with a policy number starting 2063/ please use the information below to contact the Medical Helpline.
For overseas medical help please call +44 (0)845 300 2217. This is a 24 hour service that operates 365 days a year. This number can be used if you need to...
- get medical assistance
- get treatment
- go to hospital/clinic
- return to the UK
AXA Emergency Assistance
If you have purchased travel insurance and your policy number starts ET/AXA then please use the information below to contact the Emergency Assistance Company.
If you have booked prior to the 1st February 2010 call AXA on +44 (0)845 271 2466 for 24 hour emergency assistance during your trip.
If you have booked post 1st February 2010 call +44(0) 1992454277.
Please ensure that you have your documentation at hand and are ready to quote your policy number that will commence with ET/AXA.
Member of the ATII
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