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Claims

When contacting the claims department, please quote Ref: Essential Travel policy and have the following information to hand:

• Name of Your policy and where it was purchased
• Policy number
• Resort and country visited
• Value of claim
• Brief circumstances
• Travel dates
• Date your policy was purchased
• Incident date

Failure to have the above information to hand may result in Your claim being delayed.


If you have purchased travel insurance with a policy number starting ET/AXA then please use the information below to make a claim.

AXA Insurance UK PLC has appointed AXA Claims to handle all claims relating to polices purchased through Essential Travel Limited the specialist travel insurance intermediary.

AXA Claims has been handling claims for over 10 years and is one of the market leaders for claims and customer service management.

In the event that you require to make a claim on your travel insurance policy please contact AXA Claims on the details below:

AXA Claims
308 -314 London Road
Hadleigh
Benfleet
Essex SS7 2DD

Telephone:- 0844 826 2674
Email: info@csal.co.uk

When contacting the claims company please ensure you have all your documentation ready and your policy number that will start with ET/AXA.

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