Claims
IMPORTANT
As of 17th June 2010, Essential Travel's insurance policies will be underwritten by White Horse Insurance Ireland Limited. Existing policies booked before this date will have been underwritten by AXA and customers are asked to contact AXA directly for any claims or medical assistance.
When contacting the claims department, please quote Ref: Essential Travel policy and have the following information at hand:
- Name of Your policy and where it was purchased
- Policy number
- Resort and country visited
- Value of claim
- Brief circumstances
- Travel dates
- Date your policy was purchased
- Incident date
Failure to have the above information at hand may result in your claim being delayed.
If your number begins with ET AXA please click here for help with AXA claims.
If your number begins with 2063/ please click here for White Horse claim information.
White Horse Insurance
If you have purchased travel insurance with a policy number starting 2063 / then please use the information below to make a claim.
White Horse Adminstration Services Limited
PO Box 5633
Walsall
WS6 9BB
Telephone: 0871 895 0074
AXA
Valid for all policies booked before 16-06-2010.
If you have purchased travel insurance with a policy number starting ET/AXA then please use the information below to make a claim.
AXA Claims has been handling claims for over 10 years and is one of the market leaders for claims and customer service management.
In the event that you require to make a claim on your travel insurance policy please contact AXA Claims on the details below:
AXA Claims
308 -314 London Road
Hadleigh
Benfleet
Essex SS7 2DD
Telephone: 0844 826 2674
Member of the ATII
Book with confidence
