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About Essential Travel Ltd

Essential Travel is a specialist travel insurance company. We have been established for 7 years and now insure over 350,000 people per year traveling to hundreds of worldwide destinations.

Essential Travel is authorised and regulated by the Financial Services Authority.

Essential Travel Ltd. Registered in England and Wales, Registered No. 4331342 Registered Office, 21, Ganton Street, London, W1F 9BN

Arranging your travel insurance with Essential Travel is quick and easy, whether it's worldwide holiday insurance or European winter sports travel insurance. Our web site has been carefully designed to make the booking process quick, simple and to provide you with the information you need to buy the right policy.

Why book Travel Insurance with Essential Travel?

Buy online in 3 quick and easy steps

Don't forget you will also benefit from...

  • Instant policy confirmation sent via email and the option to request confirmation by SMS or post in our booking process
  • 24/7 access to your Policy Wording booking and via My Account in case you need to make any changes!

Making a Travel Insurance Booking

Book online in 3 easy steps for instant cover even if you are traveling on the same day. If you are not happy with your policy we will give you a full refund within 14 days of receipt of the policy (assuming that the policy start date has not been breached and no that there are no pending claims).

Most Frequently Asked Questions

Can I book a policy for today?

Yes no problem we allow same day bookings. Just visit our home page to get a quote.

Can you re-send my policy?

Yes. Just log in to our secure My Account area.

My policy has incorrect personal details, can these be changed?

Yes. Log in to our secure My Account area and ammend your details.

How will I receive my policy documents if I am traveling today?

No problem, we will display and email them to you.

If you have not received your email booking confirmation please check your Email Junk folder as it may have mistakenly been sorted into this folder.

Also, don't forget to Add us to your safe senders list in your email address book.

Otherwise log in to our secure My Account area where you can resend it.

What is the definition of a family?

2 Adults plus named children, children must be under 19 and in full time education. For more information on familiy policies or to get a quote, please visit our Family Travel Insurance page

What is the definition of a couple?

Yourself and partner, of either sex, cohabiting as a couple under the same roof.

Still need help with your Travel Insurance?

If your question is not here, then take a look at our FAQ page for further queries.

Cancellation of Holiday Insurance

When making a holiday insurance booking with Essential Travel and upon receipt of your policy via email or through the post, there is a 14 day cooling off period in which you can cancel your booking and receive a full refund except any credit card charges where applicable.

In order to cancel your travel insurance policy, please visit the a href="https://myaccount.essentialtravel.co.uk">My Account section of our website, available 24/7.

How do I make a complaint?

Any enquiry or complaint you may have regarding your policy may be addressed to:

Complaints Department, Essential Travel Limited, 21 Ganton Street, London, W1F 9BN

All calls made on our telephone numbers are charged at National Call Rate Please quote the Scheme Number shown on the first page of your Certificate and Your Certificate Schedule number to help your enquiry to be dealt with speedily.

We endeavor to respond to all complaints within 4 working days.

If you are still not satisfied with the way a complaint has been dealt with you may ask the Financial Ombudsman Service Bureau to review your case without prejudice to your rights in law.

The address is: The Insurance Ombudsman Bureau, South Quay Plaza, 183 Marsh Wall, London, E14 9SR.

Book with confidence
Essential Travel Ltd and Axa Insurance UK plc are Authorised and Regulated by the Financial Services Authority. Copyright © 2009 | 100001